Frequent questions

HOW CAN I BUY; The process of buying at BILERO.GR is very easy: 1. Use the categories of Women's Shoes, Bridal Shoes, OUTLET, which are in the main menu, navigate our site and find what you are looking for. 2. When you find a product you want to buy, select your size and click the "ADD TO CART" button below each product. 3. Check the products in the shopping cart by clicking on the "Shopping Cart" link at the top right of the page. You can use the "DELETE BASKET" button to remove products from your shopping cart. 4. Click the "CONTINUE TO THE FUND" button to complete your purchase. You can pay either by cash payment, which is by paying cash to the employee of ELTA DOOR DOOR upon receipt of your order, either by bank check or by wire transfer from your bank. HOW MUCH SHIPPING COSTS? Shipping within Greece is NOT subject to shipping costs, regardless of the value of your order. The courier company we work with is ELTA DOOR DOOR. If the area you are staying in is not served by the ELTA DOOR DOOR network, we have the responsibility to ship your order in an alternative way, again with free shipping costs for you. Shipping to Cyprus costs € 15.00 per order. I FORGOT THE ACCESS CODE. WHAT TO DO; You don't have to worry. Enter your mail in the "Forgot your password?" Field on the login page and click on the "Submit" button. You will immediately receive a new temporary password in your mail that will allow you to access your account. After logging in to your account you can change this temporary code that was sent to you with a new different code of your choice. In any case, if you have forgotten your password you do not need to open a new account. Opening a new account will lose all information about your previous orders at BILERO.GR and our system will treat you as a new customer. HOW CAN I RETURN ANY PRODUCT? You have the right to return the product received within 14 calendar days at no cost and to request replacement of it with another size or product. For return journeys within Greece you do not incur shipping costs, as long as you use the shipping company we have indicated. . For returns from Cyprus the charge is 15,00 €. The process of returning is very simple. Fill out the special return coupon you will find on the packaging by selecting the replacement plan and call the courier ELTA DOOR DOOR to pick up the parcel from your place. For your own safety, it is recommended that you keep the delivery receipt of the courier.

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