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BILERO guarantees its products for 1 year from the date of purchase. The warranty covers only items that have a manufacturing error and does not cover damage resulting from paint transfer, accident, misuse or damage, or repair of any part other than BILERO. Whether you shop online or in-store, BILERO offers great service and will assist you with all repairs wherever possible. We strongly discourage the addition of plastic insole to BILERO products, as this will alter the shoe's balance and may damage the heels. Repairing the heel damage due to a sole change may cause the shoes to charge. If you bought from the site and would like to help you get the best results in design choices, color combinations, heel height and other modifications a team member will be happy to advise you on the best course.